MapTune – Terms and Conditions

MapTune Terms and Conditions

It is important that you fully understand the Terms and Conditions of Trade under which all work by MapTune is conducted.

We will require that customers confirm they have read the information on this page in full prior to providing us consent to Remap your vehicle.

The terms listed below are current and prevail over all previous versions.


By having MapTune Remap your vehicle, you are consenting to us to work on, and change your vehicle from its current configuration / form. We will make modifications to the software currently present in your vehicle’s ECUs in order to achieve performance gains. Where required, we may carry out mechanical work, removing and fitting parts in order to gain access to the vehicle’s components.

It is known that some manufacturers are applying software updates to later models during a service campaign or mechanical repair. This update provides an anti-tuning measure which can render the Engine control unit defective upon writing an aftermarket file (Non-original factory software). In the event of an Engine control unit failure during the file writing process, MapTune accepts no responsibility for repair or cost to repair of any components damaged.


These Terms and Conditions will be binding between us and yourself, upon you providing us with consent to work upon your vehicle.

Prior to carrying out the installation of the software, we scan your vehicle with a diagnostic tool for reported fault codes. In the event that any codes are detected, we will advise you accordingly and require your consent to proceed. We do not make any representations or warranties that the tool will identify any underlying defects, therefore it’s impossible for us to know the overall condition of your engine internals and components.

The software we install is designed to work within the limitations and standard specification of a healthy vehicle, however, we make no representations or warranties that the additional demands requested by the software will not expose or exacerbate a previously unknown fault or weakness with your vehicle, which may ultimately lead to a failure. Engines and other components can and do fail simply via age, wear, poor servicing or manufacturing defects.

Performance gains (power and torque) are estimates provided by the software providers and are commensurate with age, mileage and condition of the vehicle. On the day of the installation, you are invited to extensively test drive your vehicle after the software has been applied to ensure that you are completely satisfied with the results.

Modifications and Vehicle Insurance / Finance / Warranty agreements:

You are legally obliged to tell your current or prospective insurer of any and all modifications made to your vehicle.                                                                                                         

If your vehicle is purchased through a finance plan, such as Personal Contract Purchase (PCP) or Hire Purchase (HP), then you are the ‘keeper’ and not the ‘owner’ of the vehicle. You are therefore contractually obliged to contact your lender and obtain written permission from them for any non-standard modifications.

We make no representations or warranties that the installation of software will not invalidate any manufacturer or third-party warranty you may currently have in place, it is your responsibility to read the terms and conditions of any said warranties you may have in place.

30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on our work where the tuned file has been provided to us by Quantum Tuning. We will advise you on this and confirm on the invoice we provide you for the work undertaken.

This guarantee is always subject to the following conditions:

  • Not all tuning is covered. Only tunes that involve either a performance, half & half or economy gain supplied by Quantum are included in the money back scheme.
  • We do not offer a 30-day money-back guarantee to any vehicle with an advertised BHP gain of less than 12%. The gains on such vehicles are advertised as minimal and should you wish to proceed, you do so with the knowledge that the improvements will be small.
  • The 30-Day Money-Back Guarantee is for the cost of the tuning file ONLY and is ALWAYS exclusive of installation, and installation and call out fees when jobs are carried out mobile at a customer specified location. Installation and / or Call out fees shall be deducted from any refund, for each and every visit to the customer, including when setting the vehicle back to original settings.

Installation and Call Out Fees:

Installation and Call out fees (when the work is conducted at a location that is not one of our tuning centres) apply to every job carried out by MapTune.

These fees are included in the total cost quoted for tuning your vehicle, and are for the installation of the tuning file into your ECU and the mobile service travelling to you, if applicable. The cost will be broken sown on the invoice we provide you.

In Sussex, Hampshire, Surrey, West London and Buckinghamshire this fee is £75.00 per visit.

In all other areas, this fee is calculated per visit.

Vehicles which have already been tuned:

It is your responsibility to advise us if your vehicle has been previously tuned or modified from standard.

If during the file tuning process it has established that the vehicle has been tuned previously and no additional gains can be obtained from further modifying the file within the ECU, you will have the options to: 

·         Continue the tuning process and applying the tuning provided by us for the agreed price for the service.

·         Abort tuning with the understanding that the following fees apply:

1.      £70.00 fee for time spent setting up and reading of the ECU file via OBD.

2.      If the ECU required removal from your vehicle, a £100.00 fee will apply.

3.     If we provided a mobile service to you, then the appropriate call-out fee as specified above will by applicable in addition to 1 or 2 above.

Virtual Reads – Server Based ECU Files:

On some vehicles, we might be unable to obtain a direct copy of the file within your ECU.

In this situation, we will need to download a copy of the file that would have been present in your vehicle at the point of delivery from the manufacturer from a server for us to tune. In such situations it is impossible for us to determine if your vehicle has been previously tuned or had any modifications performed, and thus by tuning your car we will overwrite a previous tune and any associated modifications.

It remains your responsibility to know and inform us if the vehicle has been previously tuned or modified and to what end. In this circumstance, no refunds or 30-day policy shall apply, and further chargeable work may be required to undertake any modifications to our tuned file.

Lifetime Software Warranty:

The software we install never changes, if an issue arises with your vehicle, it will most likely be due to a mechanical or electrical fault, not a fault with the software. Once the fault is fixed, your vehicle will continue to perform to the same standard as it did when we initially carried out the installation.

All our work comes with a lifetime software warranty. This only covers the software. No other hardware components, including but not limited to the ECU itself, any engine components or gearbox components are covered by this warranty. It is only the software provided during the tuning operation. This includes any necessary updates, should they be recommended for safety reasons by the suppliers of the software we install.

An additional mechanical warranty can be purchased at additional cost via our partners Quantum Tuning for the tuning files provided by them for additional peace of mind. These carry their own Terms and Conditions, which will be within any documentation provided.

General Wear and Tear:

As above, no hardware components are covered by any kind of general warranty. You accept that vehicles suffer wear and tear, with many perishable parts. When tuning your vehicle, it remains your responsibility to ensure the vehicle is fit for tuning. The extra BHP may cause already worn or defective components to become more apparent or to fail completely. No refunds or 30-day policy applies where a mechanical issue is present with the vehicle.

Back To Stock / Factory / EA189 Rollback:

We can set a vehicle back to stock (original factory settings) at any time.

The cost for doing so is dependent on the vehicle, and ECU fitted. For a quote on having your vehicle returned to stock, please contact us.

Where you, the customer, are a consumer, these terms and conditions do not affect your statutory rights.

Our terms and conditions are a required formality to determine the position of all parties and to manage expectations.

That said, we are as personal as we are professional and will always do everything we can to assist you with your requirements. If you have any questions about our terms or the services we offer please do always ask.

Open chat

If there is anything you want to ask us about remapping your vehicle, you can send us a message via WhatsApp.

Please include your vehicle registration and post code in your message, so we can get back to you with the correct tuning options and costs for your vehicle.

The MapTune Team